Exchanges & Refunds


Your order can be cancelled within 24 hours of purchase. There will be cancellation charges i.e. 6% of the paid amount; the rest of the amount will be credited to the original method of payment. Please allow time for the credit to appear in your account.

However, after this time period no refunds are offered.

To cancel your order please email or WhatsApp 03331930898


Products cannot be exchanged at our retail locations.

  • We offer exchanges only if the product delivered is faulty or not according to the details provided.
  • No return or refund for jewellery and clutches once dispatched.
  • No exchanges on sale items unless we deliver the incorrect order.

Please contact customer care by emailing sales@milaniehandmade.comor what-sapping 03331930898. Please provide your order number.

Once received, the customer care team will get back to you.

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